Refund & Cancellation Policy

MotoOne | Thiran Automotives Private Limited


We are dedicated to providing a seamless experience for booking automobile workshops. Our Refund and Cancellation Policy is ​designed to ensure fairness and transparency in dealing with cancellations and refunds. Please review the policy outlined below:


1. Cancellation Policy:

  • User-Initiated Cancellations:
    • Users can cancel a workshop booking at any time before the scheduled appointment.
    • Cancellations made within 48 hours of the scheduled appointment time are eligible for a full refund.
    • Cancellations made less than 48 hours before the scheduled appointment may be subject to a cancellation fee.
  • Workshop Delays:
    • In the event of unforeseen circumstances causing a delay in the workshop, users have the option to cancel without incurring any ​charges.


2. Refund Policy:

  • Refund Eligibility:
    • Refunds are applicable only for cancellations made within the stipulated time frames mentioned in the cancellation policy.
    • Refunds will be processed within [7] business days through the original payment method.
  • Service Quality Issues:
    • If users encounter dissatisfaction with the service quality provided by the workshop, they can request a refund within [7] days of ​the service completion.
    • Refund requests will be carefully assessed on a case-by-case basis.
  • No-Show Cases:
    • If users do not show up for the scheduled workshop without prior cancellation, no refunds will be issued.


3. Contact and Support:

  • Users can reach out to our customer support team for any refund or cancellation-related queries.
  • Support channels include in-app chat, email (customersupport@motoone.com), and a dedicated helpline ([Contact Number]).


4. Amendments to the Policy:

  • MotoOne reserves the right to modify this Refund and Cancellation Policy at any time.
  • Users will be notified of any changes through the application, and we encourage users to review the policy periodically.


By using the MotoOne Automobile Workshop Booking application, users agree to comply with the terms outlined in this Refund and ​Cancellation Policy. We appreciate your trust in MotoOne and look forward to providing you with a reliable and efficient automobile ​workshop booking service.